· Engage with the customers in a professional way as specified in the service standards.
· Ensure customers’ needs and expectations are understood.
· Process the customers’ requests in an efficient and caring way.
· Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
· Build and maintain enduring and rewarding relationships with customers.
· Ensure Banks Brand values are practiced.
· Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell).
· Provide the customers with all information required to make an informed decision.
· Promote and market Cellc products and services to existing and potential customers in order to obtain growth in the market share and revenue. Investigate marketing opportunities to gain potential customers.
· Compile a database of possible new leads, maintain and update leads database regularly.
· Follow up on leads and provide feedback.
· Nurture relationships with customers in order to retain and develop/increase business.
· Follow-up with customer to provide an after sales service and determine level of satisfaction with product.
· Assist customers with queries and ensure prompt feedback to the satisfaction of customers.
· Open and close customers' accounts as per customer requests.